Tips for Better Service…Service for Better Tips

Johnny ‘Rock’ Creus is a BarMechanic that knows that proper bar service begins with hospitality. Follow Johnny as he travels the BeverageUnderground improving the responsible and educated sales and service of beverage alcohol.

With the slowest off-season I have witnessed in a long time occur this year; many of my fellow colleagues in the hospitality industry are game planning to maximize profits for their respective business for the upcoming busier months. Yes, the right amount of advertising and target promoting will get people through your doors. But without the foundation of excellent service, all your dollars and efforts to get people to dine and drink in your establishment goes for naught.

Excellent service directly correlates to your bottom line profits. Arm your staff with the right knowledge, up to date training and incentives for performance. This may seem like management 101, but all these methods work. That is why they are used across the board from high-end bars and clubs; to neighborhood eateries.

Emphasize guest interaction. Give samples of whatever specials you are running. And when all else fails always smile. Cheesy? Why yes, but it works. You know all your efforts in advertising, training and knowledge are bearing fruit, when you start seeing new and unfamiliar faces. Regulars and repeat customers are great; they show your methods work. New faces mean growth and opportunity. It all starts with excellent service.